If the item is faulty, of course we will replace it for you! The item will need to be sent back for us for assessment before a refund is confirmed. We do not offer refunds if you have changed your mind. However if you are happy to pay for postage for returns and adhere to the following conditions we will swap the product for you.
Please note returned products must (unless deemed faulty) be:
- in the condition you received them;
- unwashed and with all tags still attached so that it can be re-sold;
- inside the original packaging which it was sent to you to ensure the product is protected during transit; and
- undamaged ('damage' may include the presence of fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the item).
We do not accept returns on SALE items.
We use our discretion if this condition is not met.
The 7 day window applies to the date of the first attempted delivery. If you are unable to take delivery until later than this, unfortunately you will forfeit the time period within which you can make a change of mind return. For a change of mind return all subsequent shipping charges will be at your expense.
Please note orders will not be cancelled after checkout if you have changed your mind.
Please include your name and order number with the item upon return.
If for any reason you would like to return your product, here are your options: